General WhatsApp Templates for duochat

How to Use These Templates

All General templates in this library are compatible with duochat.io's WhatsApp Business platform. To get started: 1) Sign in to your duochat.io workspace, 2) Navigate to Templates in the left sidebar, 3) Click "Create Template" and paste or adapt the template text below. Use dynamic variables like {{1}} for personalized fields such as customer names or appointment times. Avoid editing approved templates—create a new variation instead to maintain compliance.

Template Variations

General templates come in multiple formats: Text-only for simple notifications, Button templates for quick replies, List templates for menus or options, and Media templates when you need an image or document. Choose based on your use case—text templates load fastest, while media templates improve engagement for offers or catalogs. duochat.io supports all WhatsApp template types; check our template approval guide in the docs for format requirements.

Implementation Best Practices

When implementing General templates: Keep headers under 60 characters and body text under 1024 characters for approval. Use clear, concise language—WhatsApp rejects promotional or vague wording. Test templates in sandbox before going live. Enable template analytics in duochat.io to track delivery and read rates. Rotate templates quarterly to avoid user fatigue. For high-volume sends, use our broadcast feature with pre-approved templates to scale efficiently. Always include an opt-out option for marketing messages. Store template performance data to refine your messaging strategy over time.

Compliance and Approval

WhatsApp Business API requires template approval before sending. General templates in our library follow Meta's messaging policies: no promotional language in utility templates, clear purpose statements, and proper variable usage. duochat.io provides inline feedback during template creation. If a template is rejected, we surface the specific policy violation so you can adjust and resubmit. Pre-approved templates in similar categories often get faster review.

Related Template Categories

Explore more template categories: Healthcare for patient reminders and follow-ups, Finance for payment confirmations and statements, Education for enrollment and class updates. Each category is optimized for that industry's compliance and tone. Visit our template library for the full catalog.