Question 1

How can I contact duochat.io customer support?

Accepted Answer

You can reach duochat.io customer support through WhatsApp, email, or the support form on the website. The team assists with setup, troubleshooting, and general product queries.

Question 2

How can I contact duochat.io customer support by phone?

Accepted Answer

Customers can directly call the duochat.io support team at +919109816126 during business hours. This option is useful for urgent queries, setup assistance, or quick clarifications.

Question 3

How can I contact duochat.io customer support via email?

Accepted Answer

You can email your queries to ${config.supportEmail} with relevant details or screenshots. The support team will review your request and respond with the required assistance.

Question 4

Does duochat.io provide onboarding or setup support?

Accepted Answer

Yes, duochat.io offers onboarding support to help you set up WhatsApp automation, chatbots, and team inbox smoothly from the start.

Question 5

Can I get help with WhatsApp API approval and setup?

Accepted Answer

Yes, the support team guides you through WhatsApp API approval, number setup, and basic configuration to avoid common errors.

Question 6

What should I do if my WhatsApp messages are not sending?

Accepted Answer

If messages fail, check template approval status, account balance, and API connection. If the issue continues, contact support with error details.

Question 7

How can I report a bug or technical issue?

Accepted Answer

You can report bugs by contacting support with screenshots or error messages. Clear information helps the team identify and fix the issue faster.

Question 8

Does duochat.io provide documentation or help guides?

Accepted Answer

Yes, duochat.io offers help articles and documentation to explain features, settings, and best practices for automation and messaging.

Question 9

Can support help with chatbot and automation setup?

Accepted Answer

Yes, support can guide you on chatbot flows, automation rules, and best practices based on your business use case.

Question 10

Is customer data safe when contacting support?

Accepted Answer

Yes, customer data shared with support is handled securely and used only for resolving the issue, following data protection practices.

Question 11

Can I get priority support on higher plans?

Accepted Answer

Yes, certain plans include faster response times and priority support to help businesses that rely heavily on WhatsApp communication.

Question 12

How do I escalate an unresolved support issue?

Accepted Answer

If an issue remains unresolved, you can request escalation through the support team, and it will be reviewed by a senior technical member.

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