Summary
This article explains how Instagram direct messages (DMs) are connected to triochat.io and how they appear inside the shared team inbox along with WhatsApp chats.
What Does Instagram Integration Mean in triochat.io?
Instagram integration allows you to receive and reply to Instagram DMs directly from the triochat.io dashboard instead of using the Instagram mobile app.
This helps teams:
- Reply faster
- Share workload
- Track conversations
How Messages Flow Into triochat.io
When someone sends a DM to your Instagram business account:
- Message goes to Instagram
- Instagram sends message to triochat.io via API
- Message appears in triochat.io inbox
- Agent or automation replies
- Customer continues chatting normally on Instagram
Which Instagram Messages Are Supported
triochat.io supports:
- Direct messages (DMs)
- Replies to story mentions (if supported by API)
Comments are not handled as chats.
Why Combine Instagram and WhatsApp in One Inbox
Many customers:
- Discover you on Instagram
- Ask questions on WhatsApp
Having both in one inbox:
- Avoids missed leads
- Gives full customer context