Summary
This article explains how to connect your Instagram business account to triochat.io securely.
Requirements Before Connecting
To link Instagram, you must have:
- Instagram business or creator account
- Facebook Page linked to Instagram
- Admin access to Facebook Page
Personal Instagram accounts cannot be connected.
Step-by-Step Connection Process
- Go to Settings → Channels → Instagram
- Click Connect Instagram
- Login to Facebook when prompted
- Select the correct Facebook Page
- Choose Instagram account
- Grant required permissions
Once connected, messages start syncing automatically.
What Permissions Are Required
triochat.io needs permission to:
- Read messages
- Send replies
- Manage conversations
Without permissions, integration will not work.
Confirming Successful Connection
You should see:
- Instagram listed as active channel
- Test DM appearing in inbox