Summary
This article explains common problems with Instagram integration and how to fix them.
Common Issues You May Face
- Messages not appearing in inbox
- Cannot connect account
- Replies failing to send
Basic Checks First
Verify:
- Instagram is business account
- Facebook Page is linked
- Permissions are not removed
Reconnecting Instagram Account
Steps:
- Go to Settings → Channels → Instagram
- Disconnect account
- Reconnect and grant permissions again
When to Contact Support
Contact triochat.io support if:
- Messages stopped syncing suddenly
- You see API error messages
- Connection fails repeatedly
Provide:
- Screenshot
- Time of issue
- Account email