1. Connecting Your Shopify Store with triochat.io
This article explains how to connect your Shopify store so order data flows into WhatsApp chats.
What Shopify Integration Enables
- Order details in chat
- Auto notifications
- Abandoned cart recovery
Setup Requirements
- Shopify admin access
- triochat.io integration permissions
Setup Steps
- Go to Integrations → Shopify
- Click Connect Store
- Login to Shopify
- Approve permissions
2. Sending Order Updates on WhatsApp via triochat.io
This article explains how to send automatic order updates to customers.
Types of Notifications
- Order confirmed
- Shipped
- Delivered
How It Works
Shopify triggers event → triochat.io sends WhatsApp message using template.
Benefits
- Fewer support queries
- Higher trust
3. Abandoned Cart Messages Using triochat.io
This article explains how to recover lost sales using WhatsApp reminders.
How Abandoned Cart Detection Works
When:
- User adds items
- Leaves checkout
System triggers reminder.
Message Strategy
- Gentle reminder
- Offer help or incentive
Best Practices
- Do not over-message
- Send within few hours
4. Customer Support Using Shopify Order Data
This article explains how agents can use order data to answer customer queries faster.
What Agents Can See
- Order status
- Products purchased
- Shipping details
Benefits
- No need to switch systems
- Faster resolution