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Frequently asked questions
Everything you need to know about the product and billing.
What do I need before getting started with triochat.io?
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Before onboarding, make sure you have:

  • A phone number that can receive OTP
  • Stable internet on both phone and desktop
  • Access to Meta (Facebook) Business Manager
  • A business website or online presence (recommended)
Can I use my existing WhatsApp number with triochat.io?
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Yes, you can use an existing WhatsApp number. However, before onboarding, you must delete the WhatsApp account linked to that number.

Go to WhatsApp → Settings → Account → Delete my account.

Note: WhatsApp chat backups cannot be imported into triochat.io.
Is business verification mandatory to start using triochat.io?
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No, you can start without completing business verification. However:

  • Messaging limits will be low
  • Some features may be restricted
How long does the onboarding process take?
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Onboarding typically takes 1–3 business days and includes:

  • Meta Business Manager verification
  • WhatsApp Business Profile setup
  • Number configuration for API usage
Why does Meta require business information and verification?
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Meta uses business verification to:

  • Prevent spam and misuse
  • Approve WhatsApp message templates
  • Increase messaging limits
Accurate information helps avoid rejections and delays.
What happens if my WhatsApp number is already banned?
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A banned number cannot be used with the WhatsApp Business API. We recommend:

  • Using a fresh SIM
  • Avoiding unofficial WhatsApp apps
  • Ensuring clean usage history
Can I get help during setup and onboarding?
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Absolutely! Our support team helps you with:

  • Business verification
  • WhatsApp number onboarding
  • Template approvals
  • Feature configuration

Contact our support team for assistance.
Do I need technical knowledge to use triochat.io?
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No technical expertise is required. triochat.io provides:

  • No-code automation tools
  • Ready-to-use templates
  • Simple dashboard for team inbox and broadcasts

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