Unified.
Customer.
Engagement.
Bring WhatsApp, Instagram, and Email together with AI agents, automation, and real-time analytics.
AI-Powered Customer Engagement Platform
24/7 AI automation, unified multi-channel inbox, real-time analytics. Built for modern growth teams.
Manage Every Conversation On Any Device
Real-time multi-channel inbox, automated AI routing, and live analytics built for mobile and desktop.
duochat.io
Total privacy. Instant response. Real simplicity.
From API Key to Live Automation in 180+ Countries — in Minutes
Single integrated platform stack with self-serve, instant provisioning of WhatsApp API, AI Calling, multi-channel routing, and WebRTC in 180+ countries.
Virtual Numbers & Direct Routing
Local, national, and toll-free WhatsApp numbers in 130+ countries with high-concurrency outbound connectivity to 190+ countries.
SIP & Voice Trunking
Secure, low-latency voice and messaging trunks with automated global failover and 99.99% uptime guarantee.
Voice & Call Control Engine
Programmable call controls with dynamic routing logic, live context handling, machine detection, and instant concurrency scaling.
WebRTC Softphone SDK
Easy integration into web, iOS and Android applications with live PSTN connectivity and low-latency audio streams.
WhatsApp Automation
Programmable calling and messaging workflows with voice AI integration, dynamic context routing, and high concurrency.
RCS Rich Messaging
Reliable infrastructure for rich, interactive messaging across support, engagement, and automated sales workflows.
One Platform for Every Customer Conversation
Duochat connects every channel your customers use — WhatsApp, Instagram, Email — into one intelligent platform with AI, automation, and team collaboration built in.
Reach Customers Where They Actually Are
Send and receive messages across WhatsApp, Instagram, and Email from one platform — no more channel fragmentation or siloed customer data.
WhatsApp Business API
Instagram DMs
Email integration
Web chat widget
Why Choose a Unified Customer Communication Platform?
Fragmented tools mean fragmented customer experiences. Duochat brings every channel, team, and touchpoint together — so you deliver consistent, fast, personalized service at scale.
Centralize all customer communication in one platform
3× increase in lead-to-customer conversion with automation
Reduce support ticket volume by 40% with AI-powered self-service
Personalize every message at scale with dynamic content
Real-time analytics across every channel and campaign
Enterprise-grade security — SOC 2, GDPR, and WhatsApp policy compliant
Get up and running in just days
Integrate your workflows
Integrate with CRM, WhatsApp, and webhooks to tailor customer journeys based on your protocols, business rules, and brand.
Customize your agent
Train your AI agent to speak like your best staff by customizing its personality, tone, and knowledge base.
Engage on any channel
Meet customers where they are by launching your AI agent via voice, WhatsApp, Instagram, and web.
Start Building on the Best Customer Communication Platform
Connect every channel, automate every touchpoint, and delight every customer — starting today.
Get started today
Supercharge your Business Across Every Channel
See why duochat is the all-in-one omni-channel CRM trusted by modern businesses to unify conversations, convert more leads, and engage customers faster.