Types of Questions AI Can Handle

Summary

This article explains what kinds of customer queries are suitable for AI responses and which should be handled by human agents.

Best Suited Question Types

AI works best for:

• Business hours and location
• Pricing and service details
• Order status explanations
• Return and refund policies
• Product features and usage

These are fact-based and repetitive.

Questions AI Should Avoid Handling Alone

AI should not handle:

• Payment disputes
• Complaints and angry customers
• Legal or medical advice
• Custom pricing negotiations

These should go to human agents.

How to Control Which Questions AI Handles

You can define:

• Allowed topics
• Keywords that trigger escalation
• Categories that bypass AI

This keeps customer experience safe.