Auto Replies Based on Keywords

This article explains how to set automatic replies when customers type specific words or phrases in triochat.io.

February 16, 2026

1 min read

Summary

This article explains how to set automatic replies when customers type specific words or phrases.

What Is Keyword Automation?

Keyword automation triggers a reply when a customer sends a message containing certain words.

Example:
If message contains "price" → send pricing info.

When to Use Keyword Replies

Best for:

  • FAQs
  • Service details
  • Working hours
  • Location information

How to Set Keyword Auto Replies

Steps:

  • Go to Automation → Rules
  • Click Create Rule
  • Choose trigger: Keyword
  • Enter keywords
  • Set reply message or chatbot trigger
  • Save and activate

Handling Multiple Keywords

You can:

  • Add multiple keywords per rule
  • Create different replies for different intents

Tips for Better Results

  • Use common spelling variations
  • Avoid very generic words
  • Keep replies short and helpful
Frequently asked questions
Everything you need to know about the product and billing.
Can keyword reply assign chat to agent?
›
Yes, it can trigger routing after reply.

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