Asking Questions and Saving User Responses

Summary

This article explains how to collect customer details using chatbot questions and save responses to contact profiles.

Why Collect Data Using Chatbot?

Chatbots can collect:

• Name
• Email
• Order number
• Location
• Preferences

This helps in follow-ups and CRM syncing.

Adding Question Blocks in Flow

Steps:

• Add question node
• Choose answer type (text, number, option)
• Set validation if needed
• Map answer to contact field

Saving Responses to Contact Profile

Each answer can be saved as:

• Standard field (name, phone)
• Custom field (order ID, city)

This data is available in:

• Inbox
• Contacts
• Campaign personalization

Using Responses for Automation

Saved data can be used to:

• Route chats
• Trigger follow-ups
• Personalize messages

Example:
If city = Indore → assign to local sales team.

Data Accuracy Tips

• Ask only required questions
• Avoid long forms
• Confirm important details