Using Buttons and Quick Replies

This article explains how buttons and quick replies help guide customers and improve chatbot accuracy in triochat.io.

February 16, 2026

1 min read

Summary

This article explains how buttons and quick replies help guide customers and improve chatbot accuracy.

What Are Buttons and Quick Replies?

Buttons are clickable options like:

  • Talk to Sales
  • Track Order
  • Book Appointment

Customers tap instead of typing.

Why Buttons Are Important

Buttons:

  • Reduce typing
  • Avoid spelling errors
  • Make flow predictable
  • Improve completion rates

How to Add Buttons in Flow

While editing bot:

  • Add message block
  • Select button option
  • Enter button labels
  • Connect each button to next step

Best Practices for Buttons

  • Use clear action words
  • Limit to 3–4 buttons per screen
  • Avoid long text on buttons
Frequently asked questions
Everything you need to know about the product and billing.
Can buttons trigger agent transfer?
›
Yes, a button can directly assign chat to agent.

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