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How to Add Your First Contact

Contacts help store customer information so businesses can send campaigns, automate responses, and analyze engagement.

February 14, 2026

1 min read

Adding Contacts Manually

You can manually add contacts by navigating to the Contacts section and selecting Add Contact. Enter the customer’s name and phone number, then save the details.

Importing Contacts

For businesses with large customer lists, contacts can be imported in bulk using CSV files or spreadsheet tools such as Google Sheets.

Automatic Contact Creation

triochat.io can also create contacts automatically. Whenever a customer sends a message or submits information through a chatbot form, the system automatically stores their contact details.

Frequently asked questions
Everything you need to know about the product and billing.
Do I need to add contacts before replying to messages?
No. Contacts are automatically created when customers send messages.

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