Types of Automated Replies
Businesses typically use welcome messages for first interactions, away messages when agents are offline, and keyword-based replies that trigger responses for specific customer queries.
Configuring Auto Replies
Auto replies can be configured in the Automation → Rules section. Here you can define triggers and responses based on customer behavior or message content.
Best Practices
Keep automated responses short and clear. It is helpful to mention expected response times so customers know when a human agent will follow up.