Manage Every Customer Conversation From One Multi-Channel Inbox
Stop juggling separate inboxes for WhatsApp, Instagram, and Email. Duochat's multi-channel inbox brings every customer message into one powerful team workspace — with AI routing, assignment, and full conversation history.
Every Channel. One Inbox. Total Control.
Duochat's multi-channel inbox lets your team manage WhatsApp, Instagram, Email, and web chat from one unified view — with AI routing, conversation assignment, and real-time collaboration.
WhatsApp, Instagram & Email — One Inbox
Every inbound message, regardless of channel, appears in your team's shared inbox with full conversation history and customer profile.
WhatsApp Business API messages
Instagram DMs and comments
Email conversations
Web chat messages
Why Businesses Switch to a Multi-Channel Inbox?
Managing separate inboxes for each channel fragments your team, creates data silos, and leads to slower response times. A multi-channel inbox solves all three — giving your team one place to manage every customer conversation.
All channels in one inbox — no more tab switching
Smart routing ensures every message reaches the right agent
Full customer history across every channel in one view
Internal collaboration without disrupting the customer
Response time SLA tracking across all channels
Scale to any volume — add agents and channels without limits
Get Your Multi-Channel Inbox Up in Four Steps
Connect your channels, set up your team, and start handling every customer conversation from one powerful inbox.
01
Connect Your Channels
Link WhatsApp, Instagram, and Email to Duochat. All channels connect in minutes with guided setup — no developer needed.
02
Set Up Your Team
Invite agents, assign channels, and define routing rules. Everyone gets access to the conversations they need to handle.
03
Work From One Inbox
Your team manages every customer conversation from Duochat's unified inbox. Full history, AI suggestions, and collaboration tools — all in one place.
04
Measure & Improve
Track response times, resolution rates, and CSAT across every channel. Identify bottlenecks and optimize your team's workflow continuously.
Unify Your Team's Multi-Channel Inbox
Bring every channel together. Work faster. Delight customers. Start free.
Get started today
Supercharge your Business Across Every Channel
See why duochat is the all-in-one omni-channel CRM trusted by modern businesses to unify conversations, convert more leads, and engage customers faster.