Stop Switching Tabs. Start Seeing Every Customer in One Place.
WhatsApp, Instagram, email, and voice in a single inbox. Your team stops juggling tools and starts responding faster, with full context, on every channel your customers actually use.
Your customers are everywhere.
Now your team can be too.
Most businesses run each channel in a separate tool. That creates silos, slows response times, and means customers have to repeat themselves every time they switch channels. Duochat connects all of them.
98%
Open rate
4 min
Avg response time
The highest-engagement channel for most markets. Customers actually read and reply to WhatsApp messages.
3.5%
Engagement rate
6 hr
Typical response time
Critical for brands with a social presence. Customers who discover you on Instagram expect to contact you there too.
22%
Open rate
12 hr
Typical response time
Best for formal communication, receipts, and detailed documentation. Still the default channel for transactional messages.
92%
Answer rate (AI)
1 sec
AI answer time
For urgent, complex, or high-stakes conversations. AI handles routine calls so your team focuses on what needs human judgment.
All four channels managed from a single Duochat inbox. One login, one view, full context.
Running channels separately makes every problem worse
- WhatsApp in one app, Instagram in another, email in a third
- Customer says the same thing to 3 different agents on 3 channels
- No idea what your competitor said on yesterday's call
- Response time is 4+ hours because agents are split across tools
- You can't see which channel actually drives sales
- Every channel in one inbox, every agent seeing everything
- New agent picks up any conversation with full history visible
- Every call transcribed, every chat logged, everything searchable
- First response in under 5 minutes because the AI handles routine queries
- Clear revenue attribution showing which channel closes more deals
Every Channel. One Platform. Zero Silos.
Duochat's omnichannel communication platform connects WhatsApp, Instagram, email, and voice into a single inbox. so your team delivers consistent experiences on every channel.
One inbox. Every channel. No switching.
WhatsApp, Instagram DMs, email, and voice all land in one shared team inbox. Every agent sees the complete conversation history across every channel, so they can pick up any conversation without making the customer repeat themselves.
WhatsApp Business API connected in minutes
Instagram Direct fully integrated
Email inbox with shared threading
Voice calls logged and transcribed automatically
Go Omnichannel in Four Steps
Connect every channel and unify your team inbox in under a day. no engineering needed.
01
Connect Your Channels
Connect WhatsApp Business API, Instagram, email, and voice in minutes using built-in integrations. No engineering required. the setup wizard handles authentication and configuration.
02
Set Up Your Team Inbox
Assign channels to teams, configure routing rules, and set SLA targets. Agents see all conversations across all channels in a single unified inbox from day one.
03
Automate Cross-Channel Workflows
Build automation flows that span channels. start a conversation on WhatsApp, follow up by email, escalate to a call. Use AI agents to handle routine queries across all channels simultaneously.
04
Measure & Optimize
Track response times, resolution rates, and revenue attribution by channel. Identify your highest-performing channels and continuously optimize your communication strategy.
All your channels. One place. Try it free.
Connect WhatsApp, Instagram, email, and voice today. Most teams are live in under a day.
Get started today
Supercharge your Business Across Every Channel
See why duochat is the all-in-one omni-channel CRM trusted by modern businesses to unify conversations, convert more leads, and engage customers faster.